Privacy Policy

Vora Privacy Policy

Last updated: May 20, 2026

Vora ("we", "our") is an AI English fluency coach that lets you practise spoken English in voice conversations with AI tutors. This policy explains what information we collect, how we use it, and the choices you have. By using Vora you agree to this policy.

If you have questions, write to [email protected].

1. Information we collect

From you, when you sign in

  • Email address and display name from your Apple or Google account (whichever provider you choose). With Sign in with Apple you may use Apple's Hide-My-Email relay; we treat the relay address the same as a regular email.
  • A unique account identifier issued by your sign-in provider, which we use to recognise you on future launches.

From you, while you use the app

  • Microphone audio during a conversation. Your speech is transcribed to text in real time and is not stored as an audio file on our servers.
  • Conversation transcripts (what you and the AI tutor said) along with the corrections, vocabulary, and fluency metrics generated from each session. These are stored so you can revisit past reports.
  • Learner profile details you choose to share during conversations (for example your name, city, occupation, interests, goals). Vora's memory feature uses these to make future sessions more relevant.
  • Subscription state (which plan you're on, trial status, renewal date) so we can unlock paid features. Apple processes the actual payment; we never receive your card details.

Automatically

  • Crash and error reports containing device model, OS version, app version, and a stack trace. These help us diagnose bugs.
  • Usage counters such as the number of calls you've made today, used to enforce free-tier limits.

We do not collect: precise location, contacts, photos, browsing history, advertising identifiers, or any biometric data. We do not use third-party advertising or analytics SDKs.

2. How we use your information

We use the information above to:

  • run the voice conversation in real time and produce your post-call fluency report;
  • remember progress across sessions (streaks, vocabulary, common errors);
  • gate the free tier and unlock paid features once you subscribe;
  • respond to support requests at [email protected];
  • diagnose crashes and fix bugs.

We do not sell your personal information, share it with advertisers, or use it to train third-party AI models for other customers.

3. Service providers we share data with

Vora is built on a small set of trusted services. Each receives only the data needed for its job:

| Provider | What they receive | Purpose | | --- | --- | --- | | Apple / Google Sign-In | Authentication request | Verifying who you are | | Railway (cloud hosting) | All server-side data | Hosting our backend and database | | LiveKit Cloud | Live audio stream | Real-time WebRTC transport for the call | | Deepgram | Live audio stream | Speech-to-text transcription | | Anthropic (Claude) | Conversation transcript | LLM that responds and writes the fluency report | | Cartesia | Text replies | Text-to-speech for the AI tutor's voice | | RevenueCat | Anonymous purchase ID + subscription state | Managing your subscription | | Sentry | Crash and error reports | Diagnosing app crashes |

Audio sent to LiveKit, Deepgram, and Cartesia is processed in flight and is not retained by us as audio files. Each provider has its own privacy policy that applies to data it receives.

4. Where data is stored

Our backend and database run on Railway (United States). Provider services (Anthropic, Deepgram, Cartesia, LiveKit, RevenueCat, Sentry) may process data in the United States or other regions covered by their own infrastructure.

5. How long we keep data

  • Account, transcripts, fluency reports, learner profile: kept until you delete your account.
  • Crash reports: kept for 90 days, then deleted.
  • Subscription records: kept for as long as required by tax and accounting law.

You can delete everything tied to your account at any time from Settings → Delete account inside the app. Deletion is permanent and removes your sessions, vocabulary, streak, and stored profile.

Deleting your Vora account does not cancel an active Apple subscription. Cancel the subscription in iOS Settings → Apple ID → Subscriptions before deleting your account, otherwise Apple will continue to renew it.

6. Your rights

Depending on where you live, you may have the right to:

  • access the personal data we hold about you,
  • correct information that is inaccurate,
  • delete your account and the data linked to it,
  • export a copy of your data,
  • object to certain processing.

To exercise any of these rights, email [email protected] from the address tied to your account. We respond within 30 days.

7. Children

Vora is rated 4+ but is not designed for or directed at children under 13. If you are a parent or guardian and believe your child under 13 has created an account, please contact [email protected] and we will delete it.

8. Security

We encrypt data in transit with HTTPS/TLS and rely on Apple's Keychain on-device for secure token storage. Despite reasonable safeguards, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Changes to this policy

If we make material changes we will post an updated policy at this URL with a new "Last updated" date and, where appropriate, notify you in the app.

10. Contact

Questions, requests, or complaints: [email protected].